Terms & Conditions

1. Agreement and scope

These Terms & Conditions (the “Terms”) are a binding agreement between Stimulai LLC (“Stimulai,” “we,” “us,” or “our”) and the person or organization accessing or using LaiNS, our websites, applications, APIs, command-line tools, agent interfaces, and related services (collectively, the “Service”).

By accessing or using the Service, you agree to these Terms. If you use the Service for an organization, you agree on its behalf and confirm that you have authority to bind it. In that case, “you” and “your” refer to that organization and its authorized users.

An order form, enterprise agreement, data processing addendum, or other written agreement signed by Stimulai may contain additional terms. If those terms conflict with these Terms, the signed agreement controls for that conflict.

2. Eligibility and authority

You must be at least 18 years old and legally able to enter into a contract to use the Service. You may use the Service only in compliance with applicable law and these Terms.

If an organization provides your account, that organization may control the account, manage access, view or export workspace content, configure integrations, and enforce its own policies. Questions about an organization-managed account should first be directed to that organization.

3. The Service

LaiNS provides shared context, workflow, knowledge, artifact, integration, automation, and agent-orchestration capabilities. We may improve, modify, add, or remove features over time. We will use commercially reasonable efforts to avoid materially reducing paid functionality during a current subscription term without notice.

Features identified as preview, alpha, beta, experimental, or evaluation (“Preview Features”) may change or be discontinued at any time and may be subject to additional limitations. Preview Features are provided for testing and evaluation and should not be relied on for production-critical use unless we agree otherwise in writing.

4. Accounts and organizations

You must provide accurate account information, keep it current, and protect account credentials, access tokens, service keys, and devices. You are responsible for activity under your account unless caused by our breach of these Terms. Notify us promptly at security@lains.io if you suspect unauthorized access.

Organization owners and administrators are responsible for managing users, permissions, connected services, agents, and the information made available within their workspace. You may not share credentials or provide access to anyone who is not authorized by your organization.

5. Customer content and data

“Customer Content” means information, prompts, instructions, documents, files, artifacts, knowledge, records, credentials, integration data, and other material submitted to or generated through the Service by you or on your behalf.

As between the parties, you retain all rights in Customer Content. You grant Stimulai a limited, non-exclusive right to host, copy, transmit, process, display, and otherwise use Customer Content only as needed to provide, secure, support, and improve the Service; comply with law; and carry out your instructions.

You are responsible for ensuring that you have the rights, permissions, and lawful basis needed for Customer Content and for instructions you give the Service. You must not submit information subject to special legal or regulatory handling requirements unless your agreement with Stimulai expressly permits it.

6. Acceptable use

You may not use the Service to:

• violate law, regulation, sanctions, export controls, or another person’s rights;
• upload malware, disrupt the Service, probe for vulnerabilities, or bypass security, rate limits, access controls, or usage restrictions;
• access another customer’s data or impersonate a person or organization without authorization;
• generate or distribute unlawful, fraudulent, deceptive, abusive, or harmful content, or facilitate prohibited surveillance;
• reverse engineer or attempt to extract source code, models, model weights, or underlying components except where applicable law expressly allows it;
• resell, sublicense, or provide the Service as a standalone service to third parties unless we authorize it in writing; or
• use automated means to access the Service in a manner that exceeds documented interfaces or materially burdens our systems.

We may investigate suspected misuse and cooperate with lawful requests from regulators or law enforcement.

7. Third-party services and integrations

The Service may connect to model providers, applications, data sources, infrastructure, or other third-party services that you select. Your use of those services is governed by their terms and privacy practices. You authorize Stimulai to exchange Customer Content and instructions with a connected service as necessary to perform the actions you request.

You are responsible for configuring permissions and reviewing what a connected service can access. Stimulai is not responsible for third-party services, their availability, or their handling of information after it leaves our systems, except to the extent required by law or expressly stated in a written agreement.

8. AI-assisted features

The Service may generate text, analyses, plans, decisions, recommendations, code, media, or other output using artificial intelligence (“Output”). Output may be incomplete, inaccurate, or similar to output generated for others.

You are responsible for reviewing Output before relying on, sharing, publishing, or acting on it. Do not use Output as a substitute for qualified professional judgment in legal, medical, financial, safety, employment, or other high-impact decisions. You remain responsible for decisions, actions, and results arising from your use of the Service.

To the extent permitted by law and subject to third-party rights, you may use Output for your lawful purposes. Stimulai does not represent that Output is unique, error-free, or eligible for intellectual property protection.

9. Fees and taxes

If you purchase a paid plan, fees, usage limits, billing intervals, renewal terms, and payment obligations will be stated in the applicable order or checkout flow. Except where required by law or stated otherwise in writing, fees are non-refundable and subscriptions renew automatically for the stated period until canceled.

You are responsible for applicable taxes other than taxes based on Stimulai’s net income. We may suspend paid features for overdue amounts after providing reasonable notice.

10. Ownership and feedback

Stimulai and its licensors own the Service, including its software, interfaces, documentation, designs, trademarks, and related intellectual property. Except for the limited right to use the Service under these Terms, no rights are transferred to you.

If you provide feedback, suggestions, or ideas about the Service, you grant Stimulai a worldwide, perpetual, irrevocable, royalty-free right to use them without restriction or obligation. This does not give us rights in your Customer Content.

11. Confidentiality

Each party may receive non-public information that is identified as confidential or that reasonably should be understood to be confidential. The receiving party will use reasonable care to protect that information and use it only to perform or receive the Service.

Confidential information does not include information independently developed without use of the other party’s information, rightfully received without a duty of confidentiality, or publicly available through no breach. A party may disclose confidential information when legally required after giving notice where permitted.

12. Suspension and termination

You may stop using the Service at any time. Either party may terminate a paid subscription as stated in the applicable order. We may suspend or limit access when reasonably necessary to prevent harm, secure the Service, address nonpayment, comply with law, or respond to a material breach of these Terms.

Where practical, we will provide notice and an opportunity to cure before suspension or termination. After termination, your right to use the Service ends. We may delete Customer Content after a reasonable export period, subject to legal obligations and any written agreement. Provisions that by their nature should survive termination will survive.

13. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, PREVIEW FEATURES, AND OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” STIMULAI DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, OR THAT OUTPUT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR YOUR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THESE TERMS MAY NOT APPLY TO YOU.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR USE, EVEN IF ADVISED OF THE POSSIBILITY.

EXCEPT FOR YOUR PAYMENT OBLIGATIONS, YOUR VIOLATION OF SECTION 6, OR AMOUNTS THAT CANNOT LEGALLY BE LIMITED, EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID OR OWE FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) US$100.

15. Indemnification

To the extent permitted by law, you will defend and indemnify Stimulai, its affiliates, and their personnel against third-party claims, damages, and reasonable costs arising from Customer Content, your unlawful use of the Service, or your material breach of these Terms. We will promptly notify you of a covered claim and reasonably cooperate at your expense. You may not settle a claim in a way that admits fault by or imposes obligations on Stimulai without our written consent.

16. Disputes and general terms

Before filing a formal claim, each party agrees to give the other written notice and 30 days to try to resolve the dispute informally. These Terms are governed by the laws applicable at Stimulai LLC’s principal place of business, without regard to conflict-of-laws principles. Unless applicable law requires otherwise, disputes must be brought in the state or federal courts serving that location, and each party consents to their jurisdiction.

Neither party is liable for delay caused by events beyond its reasonable control. You may not assign these Terms without our written consent, except in connection with a merger, reorganization, or sale of substantially all relevant assets. We may assign these Terms to an affiliate or successor. The parties are independent contractors.

If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue. A failure to enforce a provision is not a waiver. These Terms and any incorporated written agreements are the entire agreement regarding the Service.

17. Changes and contact

We may update these Terms as the Service or law changes. If a change materially affects your rights, we will provide reasonable notice, such as by posting the revised Terms, updating the effective date, or contacting account administrators. Continued use after the effective date of revised Terms constitutes acceptance where permitted by law.

Questions about these Terms may be sent to legal@lains.io.

Stimulai LLC
Operator of LaiNS